At sildamax.net, we aim to provide a smooth and transparent ordering experience. This policy outlines how we handle order processing, delivery timelines, reshipments, and refunds.
1. Order Confirmation & Processing
After placing your order:
- You will receive an order confirmation email immediately
- Within 24 hours, you will receive a second email confirming that your order is being processed
- If there is any issue with your order (availability or payment), we will contact you via email
2. Shipping & Dispatch
- Most orders are processed and shipped within 24–48 hours
- Once your order is shipped, you will receive a shipping confirmation email
👉 Tracking Details:
Tracking information is provided to every customer once received from the shipping partner.
Tracking becomes active within 24–48 hours after it is shared.
We ship orders to your home or workplace address. We also support delivery to PO Box and APO/FPO addresses, where applicable, based on your preference.
3. Delivery Timelines
- Standard delivery time: 7–12 business days
- Delivery time depends on postal or courier services and external logistics factors
👉 Please note:
- Minor delays may occur during transit
- We recommend placing your order in advance to avoid inconvenience
4. Customs & External Delays
As orders may pass through customs, processing delays can occasionally occur.
- Customs clearance may take approximately 5–7 business days
- These delays are outside our control and may vary based on location
👉 Customers are requested to allow additional time in such situations.
5. Order Cancellation
Orders can only be cancelled if:
- The order has not yet been processed or shipped
Once the order is shipped, cancellation is no longer possible.
6. Reshipment Policy (Primary Resolution)
We prioritise free reshipment in most cases instead of refunds.
Reshipment is applicable in the following situations:
✔ Incorrect item received
✔ Order lost during transit
✔ Order not delivered due to customs or delivery issues
Reshipment Conditions:
- Please allow:
- Standard delivery time (7–12 business days)
- Plus an additional 5 business days buffer
- The issue must be reported within 4 weeks from the shipping date
- The shipping address provided must be correct
Important Notes:
- If an incorrect shipping address was provided, reshipment charges may apply
- If the original parcel is returned to us, we will contact you regarding further steps
7. Delayed Orders
If your order has not arrived within the expected timeframe:
👉 Please wait:
- Standard delivery period (7–12 business days)
- Plus an additional 5 business days buffer
This allows time for delays due to logistics or customs processing.
8. Refund Policy
Refunds are considered only in specific cases where resolution through reshipment is not possible.
Refunds may be provided if:
- The order cannot be delivered after verification
- Reshipment is not feasible
- The customer specifically requests a refund instead of reshipment
Refund Conditions:
- Refund requests must be made within 4 weeks from the shipping date
- Refunds will be processed via the original payment method
- Processing time depends on the payment provider
9. Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Incorrect shipping address provided by the customer
- Delivery delays caused by customs or courier services
- Order has been successfully delivered
- Product has been used, opened, or altered
10. Returns
Due to the nature of the products:
- We do not accept returns of opened or used products
- Returns may only be considered for unused and unopened items, where applicable
11. Contact for Support
If you have any questions or need assistance, please contact us:
📧 Email: info@sildamax.net
🌐 Website:https://sildamax.net/
We aim to resolve all issues quickly and fairly.
12. Policy Updates
We reserve the right to update this policy at any time. Any changes will be reflected on this page.